Discover • Build • Grow
No-shows and gaps in the diary, sorted.
A full book, without the chasing. SME Engine fills your diary while you work and keeps clients coming back.
Sound familiar?
If you run a salon or clinic in New Zealand, you have probably said all of this before.
“A client books a slot and never shows. The chair sits empty and the hour is gone.”
“There are gaps all through the diary. Busy one week, quiet the next, with no way to fill them.”
“People come in once and you never hear from them again. No one has the time to chase them.”
“The phone rings between clients and after hours. You miss the call, and the booking goes elsewhere.”
A day with SME Engine
An example. Meet Anna, who runs a small salon.
Anna opens up at eight. Overnight, three clients booked online and paid their deposits. Her diary is already fuller than when she closed the door.
Through the morning, reminder texts go out to the afternoon clients on their own. One replies to move her time, and the booking shifts without Anna touching the phone.
At lunch she is with a client when the phone rings. The AI receptionist answers, takes the caller's details, and books them in for Thursday. Anna finishes her client and the booking is already there.
A regular who is six weeks overdue gets a gentle rebooking nudge, books back in for next week, and leaves a Google review afterwards. The reply goes out in Anna's voice while she is still with her last client of the day.
Anna is an example, made up to show how a day can run. Your salon or clinic would have its own routine.
What you get
Ten ways SME Engine fills your diary and keeps clients coming back.
Online booking 24/7
Clients book any time, day or night, and the diary fills while you work.
Reminder texts and emails
Automatic reminders go out before each visit so fewer people forget or no-show.
Deposits and payments at booking
Take a deposit or full payment when the client books, so the time is secured.
Forms and intake questions
Collect what you need before the first visit instead of on the day.
Automatic rebooking reminders
When a client is due back, they get a nudge to book again before they drift away.
AI receptionist on the phone
Incoming calls get answered and appointments get booked even when you are busy.
Memberships, packages and class passes
Sell blocks of sessions or ongoing memberships and let clients redeem them online.
Video consults with recordings
Run online consults with recordings and AI summaries kept against the client.
Review requests and AI replies
Ask for reviews after each visit and reply to Google reviews in your own voice.
Creative studio for content
Make before and after posts, offers and short videos from one place.
What it replaces
One system instead of the collection of tools you juggle now.
Coming soon
Loyalty and referral rewards. Included on your plan at no extra cost when they arrive.
Want a hand choosing?
Leave your details and we will call you.
Plans
Pick the plan that fits your salon or clinic. Change it any time on the month to month plans.
Starter
Month to month
- CRM and pipeline
- Bookings and one inbox
- Website, forms and funnels
- Missed call text back
- Instant lead reply
- Mobile app
Growth
Month to month
- Everything in Starter
- Full automations and follow-up automations
- Review requests and social planner
- Email campaigns
- Invoices and payments
- SME Brain download included
Pro
3 month minimum
- Everything in Growth
- Unlimited AI chat, voice and review replies
- SME Brain set up with our team
- Priority support
- Monthly check-in call
Quick Start Setup
A one-off $499. Our team sets up your account for you, so you start with everything in place.
New Zealand text messaging
Needs an inst8 account, signed up to directly, about US$47 a month.
Pro adds the AI receptionist
Pro has a 3 month minimum and includes unlimited AI chat, voice and review replies.
27 to 30 November: 50% off your monthly plan for the first 3 months.
All plans. Quick Start Setup and usage are not discounted. Pro 3 month minimum still applies.
Questions, answered
Do I have to set it up myself?
No. Quick Start Setup is a one-off $499 where our team sets up your account for you, so you start with everything in place rather than building it from scratch.
Can it work with how my salon already runs?
Yes. Online booking, reminders and rebooking fit around your existing clients and hours. You keep your way of working and let it fill the gaps.
What happens to the no-shows?
Reminder texts and emails go out before each visit, and you can take a deposit at booking. Together they stop most no-shows before they happen.
Who answers the phone when I am with a client?
The AI receptionist answers calls between appointments and after hours, and books them straight into your diary so you do not lose them.
Can clients book after I have closed for the day?
Yes. Online booking runs around the clock, so a client who thinks about their next visit at nine at night can book it there and then.
Does it work for a clinic as well as a salon?
Yes. It suits salons, barbers, beauty therapists, physios, massage therapists, gyms, personal trainers and clinics across New Zealand.
Let's fill your diary.
See the plan that fits your salon or clinic, or have a free chat about how SME Engine would work for you.